As an Account Manager at Search Envy, you will oversee our analytics, reporting, and project management functions for our clients. As the owner of our data, tools, and processes, you will play a critical role in providing the insights needed to make strategic decisions, implementing efficient processes and tools, and driving key initiatives to be completed on time and on budget.
A Day in The Life: (about the roll)
Depending on how you build your schedule, a single day could be prepping for scheduled calls, reviewing reports & next steps, and prepping for the next call. Other days without calls will be spent managing the project plans. Gathering data for the next checkpoint call and improving our processes (creating better swag for client gift baskets, etc). # of clients will depend on your capabilities and tied to your profit share.
Your 5 KPIs for success at SE
- Client Retention
- Retention Rate
- Customer Churn Rate
- Customer Satisfaction Score
- Strengthening Relationships
- Support Requests, Calls, Emails, Referrals
- Number of clients managed
- Growing Revenue
- Referrals, Contract Extensions, Upsell, Cross-sell
- Cultural Fit
- Attitude
- Helping others and working together
- Solution-based
Responsibilities:
- Provide management of day-to-day activities of components of marketing programs for client account by ensuring accurate, timely execution of projects/marketing campaigns
- Possesses minute-by-minute knowledge of all work in progress
- Gains an understanding of the client’s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals
- Assists in the development of project schedules in conjunction with the team
- Traffics projects internally ensuring proper approvals and sign-offs are obtained
- Coordinates with third-party vendors
- Prepares well-organized, clear, and concise communications
- Responsible for alerting management of any significant client changes or barriers that impact budget and/or timelines
- Works with relevant SME’s as necessary; collaboration
- Point of contact for the client; liaison to represent the clients best interests
- The driver of communication with the client; expectation setting, ex budget, timeline, scope
- Responsible for day-to-day functions of our business, including project management, and reporting
- Thorough understanding of competitive landscape and development and application of leadership in the area of expertise
Qualifications:
Required
- Able to multi-task
- Using the understanding of the marketing landscape to innovate and drive growth
- Identify and create opportunities to partner with internal and external stakeholders to improve processes and practices
- Able to work independently and mentor junior team members
- Able to adapt to rapidly changing expectations
- Good organizational skills and time management
- Excellent communication skills
- Develop and deliver effective presentations
- Excellent problem-solving skills
Desired
- SEO & PPC experience
About Search Envy:
Who We Are
Search Envy was started in college by two individuals making a living freelancing and seeing a real opportunity to provide more value to clients working together. After years of working with multiple industries, SE has taken the appropriate to focus only on the medical field. (not saying we wouldn’t expand at a later date)
About The Team
Everyone at Search Envy has worked in an environment where quality has been sacrificed, and Clients were secondary to profits. We work very hard to scale quality. our communications are always open throughout the day. We are a “cameras always on” agency.
COVID Impact
We are now fully remote. Clients now more than ever are focusing on digital efforts to get in front of their patients.
Company Values
- Quality.
- Scalability.
- Simplicity.
- Deliverability.
- Continuous Improvement.
Benefits
- Market-rate compensation
- unlimited profit sharing
- Flexible work arrangements
- Flexible healthcare plan
- Generous PTO, Time off, and Do Not Disturb days
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at Search Envy. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
